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Friday, 22 August 2008

Sick pensioner sued by Fitness First faces thousands in legal fees

8/08/2008 7:09:00 AM.  | Gillian Cannon & AAP
There are concerns a disabled pensioner, who lost her case against Fitness First over a membership cancellation will be slapped with tens of thousands of dollars in legal fees.

The 54-year-old visited the gym for two weeks, but due to chronic medical conditions, couldn't continue - and was hoping to simply walk away.

But a court's found Suh Yoke Chong broke the conditions in her contract, and has been forced to pay.

Shadow Fair Trading Minister Catherine Cusack says the process isn't unfair.

“When a matter does go to the Supreme Court because of a blunder by a member of the tribunal, then the Supreme Court should be allowed to make cost orders against the tribunal, so that the poor innocent consumer isn’t stuck with all of these costs.”

Fitness First last night said it had pursued the case only because the earlier tribunal ruling had cast doubt over all of its gym memberships.

"It was not about the $200," Fitness First national operations manager Michele Harding said, adding there was "never any intention to pursue Ms Chong personally".

"The decision of the... tribunal challenged the validity of all signed contracts between consumers and suppliers," Ms Harding said in a statement.

"It meant that a signed contract can be declared invalid because a party says that they don't understand it, despite having signed it.

"It is unfortunate that Ms Chong was included as a party in the proceedings, but there was no way that she could not be."

COMMENTS

Friday, 08 August 2008

Fitness first are not interested in the well being of their clients and I don't think they ever will be. Its all about the money and locking people into overpriced contracts at all costs. I had a similar experience with fitness first. I was lucky to get out during the cool off period - they even made that extremely difficult, withholding reimbursement for several months. I think the ACCC should be seriously investigating their business practices.

Posted by: Henry Trusiak, Melbourne

 

Friday, 08 August 2008

It isnt just Fitness first - the whole "fitness" industry should be investigated for their "contracts" to steal people's money.

Posted by: Rob I, Lane Cove

 

Friday, 08 August 2008

Soloman was the ultimate Judge. He had both Knowledge and Wisdom. The Compassion to Hear the people understanding to impart his knowledge with Wisdom. Now we have judges who are lost in the world of P.C. and international big bussinesses. Legal Sytems lost in thier own loop holes and red tape. It's a rare day indeed when mortals have their "day" in court.Bussiness does fine?????????

Posted by: Nick Again, Maryborough

 

Friday, 08 August 2008

Maybe the Bulldogs Club employ the solicitors to chase sonny bill.

Posted by: jan baker, bangor

 

Friday, 08 August 2008

If Fitness First have any shame left, they should offer to pay for Ms Chong's legal fees. This might led people to believe that they only pursued the case further because the tribunal decision casted doubts over all its existing contracts. They should have already done it by now Their PR team is either incompetent or slack. This saga is doing irreparable damage to their reputation (or what's left of it anyway).

Posted by: G M, Prahran

 

Friday, 08 August 2008

More like Finance First.

Posted by: bec ford, newcastle

 

Friday, 08 August 2008

My sister in law joined up (against my advice) and after a year she ran into some hard times and couldn't keep up the payments basically, She rang them to cancel and she was out of her 6 month contract but they wouldn't let her cancel or suspend her membership until she had "paid her debt" - she was more than happy to pay off what she currently owed them but because they wouldn't suspend it the monthly payments kept going, never getting out of the finicial hole she was in.

Posted by: Alan Kope, Sydney

 

Friday, 08 August 2008

Just found out that there is a 'Fitness First Hate Group' on Facebook with over 1700 members.

Posted by: g M, Prahran

 

Wednesday, 13 August 2008

Operations Manager Fitness First MicheleHarding@fitnessfirst.com.au Let her know what a wonderful establishment FF is via an email

Posted by: Bad Service, Sydney

 

Thursday, 21 August 2008

I joined fitness first on a 'uni rate' was content for a while, then one day i checked my credit card and they'd doubled my fees. When i called them for a refund/cancel my membership they said they could only credit towards a few more months membership. I have since transferred my membership to a friend, and they are still charging me. Someone should put these guys out of business.

Posted by: Jeremy Chen, Melbourne

 
 

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